Refund policy

Every mug is handmade and packed with care, but sometimes shipping can be rough. If your mug arrives damaged or broken, please contact me at palpatingpotter@gmail.com within 7 days of receiving your package and include photos of the damaged mug and the packaging. This helps me figure out what went wrong and how to prevent it in the future.

Once I've reviewed your photos, I'll work with you to make it right with your choice of a full refund, a replacement mug, or store credit.